Led a mobile experience that enables travelers to quickly locate their connecting gate, stay informed about changes, and optimize their layover time by utilizing nearby amenities.
Duration: one month
Role: Project lead (managed delivery end-to-end)
Person - 2
One manager (me) and one designer
Owned : UX strategy, UX/UI design, prototyping and validation
Ownership & Key Decisions
End-to-end flow definition, feature prioritization, screen structure and IA guidance, UX/UI review, and design-to-delivery alignment.
The choices I made:
Reduced confusion under time constraints by making the Connection dashboard the main hub
"Take Me There" and "Find Amenities" are the two main calls to action that were created.
Reduced entry friction through the addition of multiple input methods (manual, PNR, and scan).
Included AR Live View as optional with map/steps fallback → improves reliability
Travelers can make quick decisions by using the distance plus walking time for amenities.
Problem
Travelers find layovers stressful because
Confused about the gate or terminal and unsure of where to go
cannot determine how much time they have.
Miss boarding/gate time change
Spend time looking for nearby amenities.
Booking + video feels confusing (drop-offs)
Making layovers feel directed, predictable, and productive is the aim.
Constrains
High time constraints necessitate prioritizing "next best action" over exploration.
Clear fallbacks (map/steps if AR is difficult) → indoor navigation complexity
Multiple user entry points: manual search, scan boarding pass, and PNR.
Indoors, signal and GPS limitations necessitate maintaining straightforward and resilient workflows.
A small team results in a tight scope, rapid iteration, and the ability to make fast decisions.
Approach
Built a hub-and-spoke experience:
Determine the flight.
Scan the boarding pass, enter the PNR, or search by the specifics.The dashboard for connection (called the hub)
Countdown, gate, terminal, and critical flight information, with two explicit actions:
Navigate Me There (navigation) · Locate Amenities (nearby alternatives)Navigation
Map route, steps, and optional Live View (AR) for in-terminal guidance.Utility for layovers
Amenities list/map with walking time and distance.Remain informed
Acknowledgement of notifications regarding modifications (e.g., boarding time)..
Validation
Remote prototype usability testing: n=10
All over findings
~80–90% successfully found gate details and started navigation
Median time to reach “Take Me There” from entry: <45 seconds
~75–85% understood Live View vs Steps without guidance
Users reported higher confidence due to countdown + clear CTAs
